Service Delivery – For A Sustainable Project
Service Delivery – For A Sustainable Project
NGOs often provide people with essential welfare services, such as medical care, education, and access to credit. This is known as ‘service delivery.’ Sometimes NGOs provide services for free; other times, they charge users. NGOs’ services can make a significant difference in people’s lives. If people lack medical care, a qualified doctor can be the difference between life and death (or crippling hospital fees and quick recovery).
Service delivery is not usually a long-term solution to poverty.
It does not always change the basic structures that create and reinforce poverty. It can be paternalistic, not helping people to recognize and solve their problems. It can also be expensive and hard to replicate nationally or internationally.
Service delivery must be carefully planned through existing local political or social structures.
If an NGO provides services that are not relevant to local people, use up people’s time, or are of a low standard, they may be a distraction. Low-quality service delivery can still reinforce local power structures that impoverish poor people.
Working with beneficiaries
Some of the principles of good development practice also apply to service delivery: maintaining a dialogue and working respectfully with beneficiaries. Outsiders can suggest technical solutions to problems but cannot impose them.
Working with Governments
It is also ordinarily important to work with national and local governments. Governments have a long-term responsibility for the welfare needs of their populations. Some governments may seem to lack the will or the capacity to meet their obligations. But they cannot be ignored when it comes to service delivery. Otherwise, the relationship between the government and the people may be undermined: one or the other may focus on external actors instead. This weakens a central process of development at the national level.
In some circumstances, welfare needs are very acute, and the government cannot meet them. Then, NGOs can help by providing emergency humanitarian aid.
Humanity & Health Visions & Commitment
Humanity & Health Foundation’s vision is to stand the test of time through a holistic approach to work, sound ethics, and a partnership model. We commit to values, standards, and duties consistent with the ACHE code of ethics and merit trust from all stakeholders. We can lead through dynamic processes or projects and obtain concurrences among people for change within the governance structures of our organization.
Our members are volunteers and experts from various healthcare, public health, medical, business, academic, and social agencies. We understand and use quantitative and qualitative methods to measure and improve organizational performance, especially related to quality service delivery.
Our delivery is through collaboration with international, regional, local, state, and community stakeholders.
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